It was our first time using a travel agent as I didn’t realize just how much they take care of for you. Well Shari went above and beyond for us making sure to do her best for all our requests and issues that arose. We were hoping for a beach view suite and we got it as well as an upgraded room as we were there for our honeymoon. The room was beautiful! We had not one complaint regarding our trip, apart from a minor blunder of being left at the airport once we arrived in Cuba due to us being delayed in the security check process. We had to hire a cab to take us to our resort. She looked into it and we were reimbursed for our inconvenience through west jet dollars. Going forward, I will entrust her with all our future travels as it’s Nice to have peace and mind knowing that if something goes wrong, she’s always there to help. Fast & efficient, I give her 2 thumbs up!! Thanks for making our honeymoon a memorable trip!!